This Forum has been archived there is no more new posts or threads ... use this link to report any abusive content
==> Report abusive content in this page <==
Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
my account was completely depleated? All emails, Contacts, drafts, etc?
04-08-2014, 06:28 PM
Post: #1
my account was completely depleated? All emails, Contacts, drafts, etc?
I just checked my yahoo account and everything was deleted to 0? I use this account daily, and I didn't delete anything myself! The only thing that wasn't removed was the contents of my folders.

Ads

Find all posts by this user
Quote this message in a reply
04-08-2014, 06:34 PM
Post: #2
 
Sounds like your account was hacked and that the hackers deleted the contents of your account. Hackers make changes to your account settings that can direct your incoming emails directly to your Trash folder or forward your emails to a different email address. The following articles can help you recover a hacked account. Pay particular attention to the last two articles for info on resetting account settings and restoring deleted emails or contacts.

How to tell if your account was hacked - https://help.yahoo.com/kb/SLN2090.html?impressions=true

If you think your account was hacked, the first thing to do is to immediately change your password - https://edit.yahoo.com/forgotroot/

If you're unable to change your password, open the first link and click the "Contact Customer Care" link under the Quick Links section to the right of your screen. This should open the Yahoo Help form.

The selected product should be "Yahoo Account".

"Under Topic" select "Hacked Accounts"
"Under Sub-topic" select "unable to verify my secret question"
"Under Recommended options" You will see the options - Call Us and Email

Clicking on the Call Us option reveals the Yahoo Customer Care number

Toll Free US : 1-800-318-0612 24 hours a day, 7 days a week
International: 509-797-6330

Clicking on the Email link opens the Contact form. Complete the form as directed. If you don't remember your Security Question or Security Answer enter "unknown". Yahoo will use the information you provide to verify you are the actual owner of the account. If they can't verify your information it's unlikely you will be able to recover your account.

If you use your Yahoo password at other sites you will need to change the password for those sites as well. I recommend using a password manager like Keepass or LastPass to create and store strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.

I would recommend that you change your secret questions and answers also.

Changing your security questions - https://help.yahoo.com/kb/mail/SLN2031.h...sions=true

To learn more about protecting yourself online - http://security.yahoo.com/

Make sure your anti-virus is up-to-date and run a full virus scan on a regular basis.

Safeguarding your Yahoo! Account - https://help.yahoo.com/kb/index?page=con...OD_MAIL_ML

Activate Second sign-in verification
Sign in to Yahoo! Mail.
Click the gear icon in the upper-right corner of the window.
Click Account Info
You will be required to enter your password for security purposes.
Under "Sign-in and Security," click Set up your second sign-in verification.
Follow the instructions on the screen to complete the second sign-in verification setup.
You can either:
Use either account’s security questions or mobile phone number for verification.
Use only your mobile phone number for verification.

While you are in Account Info you can check if any other applications have been linked to your Yahoo account. Delete any that you didn't activate.

How do I manage external application and website connections? - https://help.yahoo.com/kb/index?page=con...=PROD_ACCT

What to check when securing an account that has recently been compromised - https://help.yahoo.com/kb/mail/SLN3516.h...sions=true

Here's a link on restoring your emails, contacts, and other settings - https://help.yahoo.com/kb/mail/SLN2160.h...sions=true

Ads

Find all posts by this user
Quote this message in a reply
04-08-2014, 06:42 PM
Post: #3
 
After you change your password
Fill out a Mail Restore form ASAP http://help.yahoo.com/kb/index?locale=en...id=SLN2552 you only have a few days to restore lost mail
Fill out a Contacts Restore http://help.yahoo.com/kb/index?locale=en...id=SLN2160 to get your contacts back

Also do all of the following to protect your privacy and identity
- follow the instructions on this page for disabling forwarding http://help.yahoo.com/kb/index?locale=en...=SLN3525to make sure your emails are not all being forwarded to the hacker’s address
- make sure the alternate email address is still yours and you have a security question and answer set
- until you get your Contacts back find some other way to reach them - Facebook, twitter, text, etc -- to inform them that your account was hacked. They will be getting an email from the scammer claiming to be you needing to borrow money for some emergency
- if you used your same username and password for ANY other site, you need to immediately change the passwords on ALL of those accounts. Unfortunately 80% of people use the same username and password for everything. Hackers know this and once they know your email login they'll try those same details on Facebook, Paypal, Twitter, Linkedin, Amazon, EBay, every major bank and credit card company, etc to try and hack those accounts as well
- if your emails contained ANY financial information (Paypal receipts, online banking statement, credit card bills, et) you need to IMMEDIATELY inform these institutions. You will have to freeze your bank and credit card accounts and get new account numbers and cards sent to you. Set up a new email address to change your Paypal account. These hackers will go through all of your emails to see if there is anything they can use to steal your money and/or identity
- also consider filing a fraud alert with the credit bureaus -- read the FTC website http://www.consumer.ftc.gov/features/fea...tity-theft

You didn't get an email recently that looked like it was from Yahoo asking you to verify or update your account, or that your account had exceeded its limits, or that there was suspcious activity did you? That was not from Yahoo, that was a phishing scam
Find all posts by this user
Quote this message in a reply
Post Reply 


Forum Jump:


User(s) browsing this thread: 1 Guest(s)