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I cant get into my old account?
04-08-2014, 07:13 PM
Post: #1
I cant get into my old account?
I am trying to get into my old email and i cant remember the password. When I go through and enter my yahoo ID to get to the point where I can change my password, it says it will send it to my phone.
Well the phone number assosiated with that account is my old phone number that I no longer have. It gives me an option to click if i dont have access to that number anymore but no matter what computer I use, it says that the website cannot be found. And the account doesnt give me the option to answer security questions. This email is assosiated with another social media account i still currently use and am needing to get into the email to fix my problem. How can I gain access to the account again?

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04-08-2014, 07:19 PM
Post: #2
 
I did that already and u gave me a password that doesnt work and I cant change it so I don't know what to do it been like two months and im getting pissed

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04-08-2014, 07:24 PM
Post: #3
 
The video contained in the following article shows you how to recover your password using a mobile phone number, an alternate email address, or by answering your security questions

https://help.yahoo.com/kb/yahoo-account/...sions=true

If you do not have a non-Yahoo! alternate email address, valid mobile number, or cannot verify your security questions you will need to contact Yahoo Customer Care, either by phone, web-based form, Twitter, or Facebook.

In the US Call 1-800-318-0612
International users Call 509-797-6330

Twitter - https://twitter.com/YahooCare
Facebook - https://www.facebook.com/YahooCustomerCare

Here's how to use the automated web-based contact system.
Click one of the links above.
Click the "Contact Customer Care" link
under the Quick Links section to the right of your screen.
This should open the Yahoo Help form.

The Selected product should be "Yahoo Account"

"Under Topic" select "Password and sign in"
"Under Sub-topic" select "unable to sign in"
"Under Recommended options" Click on the Email link.

Complete the form as indicated. If you don't remember your Security Question or Security Answer enter "unknown". Yahoo will use the information you provide to verify you are the actual owner of the account. If they can't verify your information it's unlikely you will be able to recover your account.

If you're able to recover your account here's some guidelines for creating a secure, strong password - https://help.yahoo.com/kb/index?page=con...OD_MAIL_ML

Once you're able to change your password it would be a good idea to review your security questions and make changes if you don't remember your answers.

Changing your security questions - https://help.yahoo.com/kb/mail/SLN2031.h...sions=true

I recommend using a password manager like Keepass or LastPass to create and store strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.
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