Email from China has a weird font I can't change?

[Lulubelle]

I have a friend who is visiting China and when she emails me, it's in the MS Gothic font, which is hard to read. When I hit reply, I try to change the font so that I can read it, but it refuses to change. I even copy and paste the text into a blank .txt document, hoping that will strip away the formatting, but it doesn't. She has no idea what do to from her end, so it's left up to me to figure out.

Here is an example of what it looks like:

"Ｃｏｕｌｄ　ｙｏｕ　ｓｅｅ　ｗｈｏ ｔｈｅｙ　ａｒｅ　ｆｒｏｍ?"

Even pasting it here in this window carries the font with it.　

[Jamie Whitsey]

Well you could copy what she says make a new email paste it then try and change it or maybe if she trusts you enough maybe log in to her account and change it for her anyway good luck and I hope you get it sorted