a question about ebay!!?

[LEGEND]

OK so i have a business and we sell on eBay and recently we have had a huge number of people saying they haven't received our packages, I know there are some people who actually receive it but pretend they don't so they can get the item for free plus a refund, we send our packages 2nd class, so if they tell us they aint received it then we have to give them a refund, CAN PEOPLE KEEP DOING THIS ACTUALLY RECEIVING THE ITEM AND SAYING TO US THEY HAVEN'T SO THEY CAN HAVE IT FOR FREE, CAN EBAY CATCH THEM OUT AND PROSECUTE THEM OR CAN THEY KEEP CARRYING THIS ON, bye the way we are sending our items 1st class recorded now

[Magy]

until you can't prove, they really received package, you have nothing. forget it.
there are some suggestion for future:

- state in your item description you have right to refuse/cancel order, when customer have too low number feedback (0 or similar), too many negative feedback due unfair behaviour from close past or such things...
- use only registered postage (with tracking number) wherever is possible. of course is more expensive and could cut interest of customers, but it make you sure about delivery.
- describe your items as serious as possible and make T&C's as tight as possible (but still fair enough). it make unfair buyers keep away.

[Girlie Electrics]

You can claim for each and every 'lost' package with the Royal Mail.
That will alert them to 'scam' addresses and any rogue posties.

You have to decide from a business point of view if RD is worthwhile.
You can Block every buyer who claims it hasn't arrived if you like.

Be sure to give a feedback along the lines of "Sorry to hear Royal Mail lost the parcel"
That will enable other sellers to see if it is a 'problem' buyer.
You can also contact ebay to ask them to look at (they won't tell you) if a buyer has a history of non-receipt.