why is my laptop blue screening?

[Jon]

I can not figure out what my laptop blue screens now & then I have a dell insprion (sorry not sure of the model number) Have windows 7 home premium 64bit system

this pops up when windows restarts

Problem signature:
Problem Event Name:BlueScreen
OS Version:6.1.7601.2.1.0.768.3
Locale ID:1033

Additional information about the problem:
BCCode1
BCP1:0000000000000008
BCP2:0000000000000002
BCP3:0000000000000000
BCP4:FFFFF88001425A1D
OS Version:6_1_7601
Service Pack:1_0
Product:768_1

Files that help describe the problem:
C:\Windows\Minidump\030514-30030-01.dmp
C:\Users\home\AppData\Local\Temp\WER-63601-0.sysdata.xml

[Gary]

Blue screening could be your hard drive going or a few other things. Run a sfc scan, it searches for and fixes corrupt and missing system files by bringing up command prompt and typing in sfc /scannow [gap between c and /] and pres enter on key board and just let the scan run.

[Dell Inc.]

Hi Jon,

I am Kaveri from the Dell Social Media Outreach team.

To isolate the issue between hardware & software, run hardware diagnostics. If all tests are passed, it confirms that the issue is not with hardware on the computer.

- Press the power button to turn on the system
- Press F12 repeatedly or Fn+power until you see boot menu
- Select diagnostic

and wait for the test to complete . In case you get any error please make a note of it
Otherwise it is a problem with the software. You can do PC restore to bring the system back to factory settings. Please find the steps below to do PC restore.

As soon as you turn on the system tap F8 key 7-8 times to get the recovery option.
Step 1 : After getting to system recovery options click on 6th (last) option - 'dell data safe and emergency back-up' and wait for few seconds for next screen.
Step 2 : On next screen, click on 2nd option – ‘select other system and more options’.
Step 3 : On next screen, click on 2nd option – ‘restore my computer’.
Step 4 : On next screen highlight the option ‘factory image’ and then click on ‘next’.
Step 5 : On next screen click on 2nd option – ‘restore without preserving new and used files’.
Step 6 : Click on – ‘YES’

Note# "Please back up data to avoid data loss while the computer is restored back to Factory settings".

In case of any further assistance Please feel free to contact me directly by sending a reply to this blog.
We would recommend you do not post your private information on a public forum.

Thanks & Regards
KaveriD
#iworkfordell
(You can now follow us on you tube for online video support http://dell.to/1chJQom)