Is i-store-online trustworthy?

[Jake]

Has anyone bought and received products from i-store-online? Is it a trustworthy site?

[SLAWOMIR]

Ordered some computer electronic goods last month. Waiting 5 weeks and still no sign of delivery. Company keeps calming problems with shipment. When I opened up dispute via PayPayl (the only way I can argue my case and this comes with 45 day limit) I received emails bordering on threatening telling me that my order was now frozen, that I will be charged for opening PayPal dispute and that the order will not be released until I either close the dispute (and loose my right to argue the case ever again) or pay the full amount again - yes you heard right - pay again for goods I have already paid for! This must be some sort of a joke!

Smells very fishy!!!
I am not going to order via this merchant again.
Be warned and shop on your own respresponcibility!

[rustybhoy]

NO!

Stay well away from this online store, they are based in Thailand and 'ship' from there.

I've ordered a projector from them nearly 6 months ago and still havent received anything.

I am fighting to get my money back as well which is about £800!!

Do yourself a favour, pay the extra amount to purchase your item from a trusted UK seller and avoid all the stress and agro that will come with this site.

[Rod]

NO! again.
I made the mistake of ordering a Christmas present on the 10th December without doing some basic research on the site, trusting my practised instincts instead. The item never arrived, although a lot of emails from the seller did, detailing each stage of an overly complicated despatch system, ending with an email on the 25th December saying that the item had cleared customs, although the site suggested it was coming from Milton Keynes. Since then nothing, with an online query form unanswered too.
Fortunately I paid via PayPal and have opened a claim, having then done research to see the internet full of complaints. I assume Paypal will have to withdraw their facility.
So steer well clear and use the many other trusted sites instead.

[Sean]

Hey everyone,

I am a Production Manager on a film and have bought many thousands of pounds worth of equipment, so am trying to warn everyone to avoid these scam based miscreants.

I ordered 5 Buffalo 1TB T-Bolt Hard drives in early January for £550 as they weren't on the market in the UK at a decent price at the time (since January they have come into the market at cheaper price with BT-business.com...drats), anyway.....ordered them and have been waiting for 5-6 weeks now.

Last week I contacted them to find out where my order was, as I got suspicious about there shipment update emails, after reading forums I realised I had been scammed, but I could get my money back or my goods with threats. So when I emailed them I said I didn't want any excuses of delays, lost orders etc and gave them 48 hours to send me my goods or refund my money.

Low and behold I got a generic response from "Max" saying they needed to "search for my goods" which would take 48-72 hours.

I responded by saying I would take the case to the police after I had called my bank (who I called and said they would open a fraud case), if the goods or a refund wasn't with me immediately in the next response.

I then received an email this morning stating the goods were "lost" and would take 2-3 weeks to re-locate....yeah right.....after all the threats I gave them, they didn't once acknowledge anything - so I assume its an auto-respond email.

I done some digging and found the real UK based companies which these thieving crooks are fronted by....all looks very dodgy but they are:

SALE-POINT IMPORT EXPORT LTD.
SUITE B
29 HARLEY STREET
LONDON
UNITED KINGDOM
W1G 9QR
Company No. 08204951

I found out their VAT number from the website and tracked back from there via the Companies House website, also the company names listed on the website are totally made up.

The company Director is Malareet Jamroonchat (who is listed on the website as well) - probably a fake person too - honestly, this website is probably run by some guy in his basement and the website and all the people shown are just an elaborate fraud run by a German/English speaking person operating out of Thailand, which is where their bank is....so the trail leads back somewhere, but it could all be set up with fraudulent ID's, but they can close this stuff down.

Unfortunately this address has something like 3000 companies registered to it, so its probably an office set up for businesses which take part in fraudulent activities.

I have contacted the Police on http://www.actionfraud.police.uk/

I urge all other victims from MU-43.com to use the online reporting service, even if you have received your goods or money back via Paypal, as it is the only was to stop other people being ripped off, if the police get enough evidence they can action something and stop this quickly.

In your email to them, issue that they investigate the Harley Street office involved and issue a winding up order from HMRC for the company and close down the website.

I was buying stuff for my office so it was the company who took the hit, but everyone else has to lose thousands from their own pockets which is not on!!

Good luck and AVOID these people at all costs.

Anyone who has been ripped off, even if your goods are also lost and pending investigation from i-store-online I urge you to:

- Contact the Fraud Action Online reporting and ask for HMRC to issue a winding up order
- Contact your bank/Card issuer to issue Fraud proceedings against the Thai bank
- Contact Paypal to cut these crooks off at the source

Hopefully this post will help others avoid being scammed like us.

I have also found an email for one of their "team" - m.reimann@sale-point.com

Directly contact this person as well, as the automated one is clearly a ring fenced email address bouncing all over the world.