Runescape account locked?

[Lucy]

My Runescape account got locked, because I sent them an email telling them about my account being hacked, but before they were able to reply I got my account back and changed my password, however they clearly didn't read the 2nd email I sent. Now that my account is locked, I have tried to appeal it, but they denied. The only information I can remember is 7 previous passwords, my current password and usernames I've used. They said the information I gave them didn't match an account and wasn't 'tangible', although all the information I provided them was correct. How can I prove to them that I'm the owner to get my account unlocked? I'm the only person that has tried to appeal the account and I sent one, without sending multiple appeals.

[Kenneth]

When you registered on this site. Was it a requirement to enter in any payment details, address, contact number etc... If yes, do you have any driving license, bills in your name? in an email. State I registered with my correct details. Copy of my license, bills etc. validation whom I am.

Personally, just register again and move on from this one is what I would do.

[Matthewâ„¢]

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