Forgot my yahoo email password & the alternate account provided for password recovery was deactivated. How can I recover

[chola]

[Trooper63]

This help link will explain in another way what is below. http://help.yahoo.com/kb/index?page=cont...=PROD_ACCT

The first thing you should try is to enter the email address you can't remember the password for and then click on I CAN'T ACCESS MY ACCOUNT that is located on your sign in screen
One of your options is " I have a problem with my password". Place a dot in the circle to the left of it .. click on NEXT and follow the prompts...
NOTE: If you are not successful you will eventually receive a code
number that you can use when calling 800-318-0612. it puts you
in a different category and you should be able to make contact
sooner than a regular call.. With their backlog you may not
get through anyway.
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You can get a new password, a Yahoo! ID reminder, or both. If you forgot your Yahoo! ID or password, go to the Sign-in Problems page. https://edit.yahoo.com/forgot?login

You can use this link for just your password... https://edit.yahoo.com/forgot?stage=fe10…

If you forgot your Yahoo! ID, you need to provide three pieces of information so we can confirm your identity:

* Your birthday
* Your ZIP or postal code (at the time you created your Yahoo! account or when you last updated it)
* Country code (at the time you created your Yahoo! account or when you last updated it)

Be sure to provide the same information you gave the last time you registered for a new Yahoo! ID or password or the last time you updated your account.

If you forgot your password, you can create a new one. But first you’ll have to provide the following information so we can confirm your identity:

* Your Yahoo! ID
* Alternate email address, mobile phone number, or the answers to your secret questions

A Reset Your Password link will be sent to your alternate email address. Click the link and enter your new password in the Reset your password page.

If you entered your secret question incorrectly or forgot what you originally entered, for security reasons, we cannot tell you what your Yahoo! ID is or let you create a new password.
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Contact Yahoo thru this link for security answer problems....https://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_ACCT&page=contact
In the first box click on YAHOO ACCOUNT
Select the following from the drop-down menu in the next box.." PASSWORD and SIGN IN"
In the SUB CATEGORY....click on FORGOT MY SECURITY QUESTIONS AND ANSWERS
(This may not be available now and if it is not click on MY ISSUE DOES NOT APPEAR IN THE LIST.)
Fill in a BRIEF DESCRIPTION. Once you enter that you will be given a possible help link and a link to contact customer care....
This can be used for other problems noted in the drop down menu that has the PASSWORD and SIGN IN choice.
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The links within are from Yahoo help central that address many password issues.
https://help.yahoo.com/kb/index?page=ans...20password

[Arthur Dent]

The video contained in the following article shows you how to recover your password using a mobile phone number, an alternate email address, or by answering your security questions

https://help.yahoo.com/kb/yahoo-account/...sions=true

If you do not have a non-Yahoo! alternate email address, valid mobile number, or cannot verify your security questions you will need to contact Yahoo Customer Care, either by phone, web-based form, Twitter, or Facebook.

In the US Call 1-800-318-0612
International users Call 509-797-6330

Twitter - https://twitter.com/YahooCare
Facebook - https://www.facebook.com/YahooCustomerCare

Here's how to use the automated web-based contact system.
Click one of the links above.
Click the "Contact Customer Care" link
under the Quick Links section to the right of your screen.
This should open the Yahoo Help form.

The Selected product should be "Yahoo Account"

"Under Topic" select "Password and sign in"
"Under Sub-topic" select "unable to sign in"
"Under Recommended options" Click on the Email link.

Complete the form as indicated. If you don't remember your Security Question or Security Answer enter "unknown". Yahoo will use the information you provide to verify you are the actual owner of the account. If they can't verify your information it's unlikely you will be able to recover your account.

If you're able to recover your account here's some guidelines for creating a secure, strong password - https://help.yahoo.com/kb/index?page=con...OD_MAIL_ML

Once you're able to change your password it would be a good idea to review your security questions and make changes if you don't remember your answers.

Changing your security questions - https://help.yahoo.com/kb/mail/SLN2031.h...sions=true

I recommend using a password manager like Keepass or LastPass to create and store strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.