Why is Comcast's service so bad?

[Gillian]

So back a few years ago I lived in NY and had Time Warner Cable for Internet. I had their service for over 3 years, and only once did I have my Internet stop working, and they fixed it quickly and were very nice. Fast forward to 2008 when I moved to Utah, and I got comcast because the only choices in my area are DSL or comcast. With Comcast the speed of their internet is great. But here is the problem. About every 6 weeks or so the Internet goes down I call customer service, they can't fix it over the phone, and have to send a technician. The technician does fix it, but only for about another 6 weeks or so. Than I have to call again and have the exact same problem. I have called customer service and complicated about how the service kerps going down, and like a cheating spouse they keep promising me it will never happen again. But this has been going on for years, and I never expect them to change. I have tried DSL in the past , and their service is much more reliable. But their speeds are a joke. So basically I have 2 choices. Deal with my Internet going down every so often, or deal with slow as crap DSL. On top of Comcast's crappy service, the technicians are always late. And a few times they actually went to the wrong house. Like I said I never had these problems with time warner. Why is Comcast's service so bad?

[AustinP]

Comcast is a little lazy and so big that sometimes they are the only ISP in the area that they do not care.

[Ed G]

Well it's not bad for everyone.It's seems to be bad for you.I had Comcast for years and never had a problem.But if they have to come out every six weeks then something is wrong with the cable lines going to your house or near your house.You need to ask your Dad to talk to the service tech and find out what's going on.I've never heard of any company sending someone out every six weeks it does not make sense.They would be losing money and should tell you that they cannot give you service.

[Boss]

A bit lazy.