My Facebook payments + ads got blocked due to "hacked account" so now?

[Darek]

About 48h ago I got notified by Facebook that my account might have been compromised, so to protect me they have blocked all my payments + all my current ads.

I followed the steps they told me to do, such as changing password etc. And also I have send them a form to reactivate my payments, in that form they also asked me for a photo of my ID, so I've send them a photo of my passport and told them that nothing has happend to my account and it was probably a misunderstanding.

I still did not get any reply from Facebook about reactivating my payments and I really need my campaigns to start running again, I tried finding ways of contacting Facebook but it seems like they don't give a f*** about their users and have no customer support.

Did this happen to anyone here and is there anything else I could do to speed up the proccess of reactivating my payments?

[Daniel]

There is Nothing Else You Can Do Facebook Does Not Offer Tech Support So you Have to Wait Til Facebook Responds To your Report Hopefully They Will Restore your Ads

[CuriousGeorge]

You are right about Facebook. Such a big company but if you are running ads on them, you can easily reach out to their customer service. We ran some ads for out http://www.passport-photos.net and could easily reach live agents on 1-800-601-0077 or request a callback. However I am worried for you. I hope some hackers have not posed as Facebook to you and asked you to send credit card/bank account, photo id etc. This is normally referred to as Phising.
See details here https://www.facebook.com/help/www/217910864998172
http://www.pcmag.com/article2/0,2817,2419925,00.asp

Take care. Hope I am wrong and you are not safe.