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Help getting Google Chrome support?
04-28-2014, 09:47 AM
Post: #1
Help getting Google Chrome support?
How in the world do I get proper Google Chrome support on the google website? They ask for this "Chrome-last.dmp" file, which DOES NOT EXIST? My Chrome browser repeatedly crashes whenever I hold down the Shift key. I'm using XP so there's no option to create a dump file from a process.
Thanks in advance.
@First post, really useful answer [/sarcasm]. Must be desperate to get those points huh?

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04-28-2014, 09:52 AM
Post: #2
 
Chrome sucks, stick to Firefox.

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04-28-2014, 09:56 AM
Post: #3
 
Reporting Crash Bug
If you are planning to report a crash bug, please make sure you include enough information for debugging purpose.
Make sure you have the latest Chrome version (on Windows go to Chrome Options->About Google Chrome)
Try to get exact reproducible steps for the crash, if possible.
Try to also provide more debugging info by either reporting the crash directly to Google or collecting a dump file.
Windows

If possible, enable crash reporting in Google Chrome Options - Chrome Options (wrench menu) -> Options -> Under the Hood -> select 'Help make Google Chrome better by automatically sending usage statistics and crash reports to Google'.
If crash reporting is enabled and a crash happens, Google Chrome will log a Windows event with a crash id. Open Windows Event Viewer (Windows Start -> Run -> eventvwr.exe) and look for an event under Application logs from Source 'Chrome'. This event will have a text similar to 'Crash uploaded. Id=nnnnnnnnn'. Report this id in the crash bug that you file. The mini dump file that gets uploaded is also saved locally on your machine (%LOCALAPPDATA%\Google\CrashReports\Chrome-last.dmp on Window Vista and higher, %USERPROFILE%\Local Settings\Application Data\Google\CrashReports\Chrome-last.dmp on Windows XP).
In Chrome profile directory (%LOCALAPPDATA%\Google\Chrome\User Data on Window Vista and higher, %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data on Windows XP) there is a file called Local State. Open this file in any text editor and search for 'client_id'. If you find this string in the file, please copy that line and paste in your bug description.
If you haven't enabled crash reporting OR you do not see the event in Windows Event Viewer OR if you are using Chromium (which doesn't have the option of reporting crashes), see the steps below on how to capture a minidump file using windbg.exe.
If you do not already have windbg.exe, download it from Microsoft website
Run WinDbg with this command - windbg.exe -o <full path to chrome.exe>
Keep hitting F5 until you hit an exception (Access violation or some other error) or until Chrome window comes up
If Chrome Window opens successfully, try to reproduce the crash. When crash happens you should see an exception reported in WinDbg (Access violation or some other error)
After the exception has been reported save the dump file by typing this exact command in WinDbg command .dump C:\chrome.dmp (do not forget '.' at the beginning)
Once the dump file has been successfully saved, compress this dump file, upload it somewhere and post the link to the file along with the bug description.
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