Lost all Twitter followers after deactivating?

[Jennie]

I deactivated my account for a week, and my account has been reactivated for over a week but my followers are 0 and following is 0. I used to have nearly 4,000 followers and I followed over 2,000 but it's disappeared since my reactivation. I have deactivated before and never lost my followers. This time it's been longer. How do I get my followers back?

[Don]

They're gone sorry.