Help connect to internet?

[155]

I have a new computer which is hp and I decided to try it last night, I had previously connected it to the home network but not sure if I set it up right or set it as home but It won't connect to the internet. Every other device connected is working in the house except the laptop, it says its connected to an unidentified network but says that isn't connected to the internet. I don't think the modem is the problem as other devices are fine, it says the problem us the modem though! I'm connected to the right modem, ahhhh! Any suggestions?

[Yash]

first of all plz tell which os is runnig on it, secondly have you set some kind of parent lock on your network

[gregory]

Click on the the connection in the taskbar open " view networks" then find yours and connect, you may need your password to do this

[Bernie]

Hello,

Without knowing your operating system or what model of HP computer you have, I can only give you s some generic documents. I have include a document on troubleshooting wireless connections for both Windows 7 and Windows 8.

Troubleshooting Wireless Network and Internet (Windows 8)

http://h10025.www1.hp.com/ewfrf/wc/docum...=c03535285

Troubleshooting Wireless Network and Internet (Windows 7)

http://h10025.www1.hp.com/ewfrf/wc/docum...=c02543015

Thank you,

I work on behalf of HP