Our internet connection has slowed down to an unusable speed.?

[Lee Lee]

I wonder if you can help me diagnose the problem with our internet connection.

We have 2 computers in the house and both used to be fast but have now become unusably slow. Because both are affected, we know it is not the computers.

This problem seemed to start when we set up the homegroup function in order to share each others photos. And I downloaded many of the shared photos onto my skydrive.

Since then, we have deleted our homegroup and I have deleted my skydrive but the internet remains slow.

What are my options?

[Blues Man]

Dude if the vids Arnt working get a playboy magazine or something

[Lord_Awesome]

First thing to do... Call your internet provider and scream at them as loud as you can. Don't use profanity until you hit tier 2 support because the people from India on tier 1 will hang up on you.

Second thing... take your computers to your provider and tell them their internets broke your computers, and if they don;t fix it, you will call your attorney.

third thing... if they don;t fix it, burn the computers in front of the storefront and smash their modem on the ground.

If you made it this far, you should not have any problems with the internet anymore

[Mark]

Test your internet speed first. Go to http://www.speedtest.net/ to test. If your speed is slow, then reset the modem. Unplug the modem and let it stand by for about 5 minutes. If that doesn't fix it, call your internet service provider. They have tools which can help diagnose the problem (because it could be a multitude of things).

[T68]

Check your line speed and quality, try speedtest.net and pingtest.net
It may be a hardware problem of your ISP. It took several tries to get Verizon to admit their hardware was screwed up when I had a line quality problem, which will bring your functional internet speed to a crawl.

[Fred]

You probably infected one of your machines with serious spyware. That will spend all its' time passing out personal information and trying to install other dangerous software and that slows your connection.