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Where can I download Windows 7 64-Bit recovery disk? Please help!?
05-24-2014, 08:18 PM
Post: #1
Where can I download Windows 7 64-Bit recovery disk? Please help!?
So I have a Dell Inspiron laptop running Windows 7 Home Premium, and the system will not boot. It says that there is a Windows System error, and it will not load the operating system. When I purchased the computer, it never came with a recovery/installation disk. I downloaded the ISO file on a different computer, and plan to put it on a flash drive. I know how to get to the boot options on the computer, and it has an option to boot to a USB drive. In order for it to work, would I have to delete everything on the drive except for the file? I'm just confused on how to use the ISO file to run the system repair program. Thanks for any help!

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05-24-2014, 08:26 PM
Post: #2
 
You don't need the usb
Dells have a hidden recovery partition
On startup At the Dell logo, hold the Ctrl key and press the F11 key simultaneously.
This will bring you to dell system recovery options
I would first try the "Startup Repair" option
If that doesnt work then try the second option
"System Restore" (this is if you have a restore point)

Below is what Dell system recovery option looks like

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05-24-2014, 08:39 PM
Post: #3
 
Hi,

I am Kaveri from the Dell Social Media Outreach team.

To isolate the issue between hardware & software, run hardware diagnostics. If all tests are passed, it confirms that the issue is not with hardware on the computer.

- Press the power button to turn on the system
- Press F12 repeatedly or Fn+power until you see boot menu
- Select diagnostic

and wait for the test to complete . In case you get any error please make a note of it
Otherwise it is a problem with the software. You can do PC restore to bring the system back to factory settings. Please find the steps below to do PC restore.

As soon as you turn on the system tap F8 key 7-8 times to get the recovery option.
Step 1 : After getting to system recovery options click on 6th (last) option - 'dell data safe and emergency back-up' and wait for few seconds for next screen.
Step 2 : On next screen, click on 2nd option – ‘select other system and more options’.
Step 3 : On next screen, click on 2nd option – ‘restore my computer’.
Step 4 : On next screen highlight the option ‘factory image’ and then click on ‘next’.
Step 5 : On next screen click on 2nd option – ‘restore without preserving new and used files’.
Step 6 : Click on – ‘YES’

Note# "Please back up data to avoid data loss while the computer is restored back to Factory settings".

In case of any further assistance Please feel free to contact me directly by sending a reply to this blog.
We would recommend you do not post your private information on a public forum.

Thanks & Regards
KaveriD
#iworkfordell
(You can now follow us on you tube for online video support http://dell.to/18Sb4lF)
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