This Forum has been archived there is no more new posts or threads ... use this link to report any abusive content
==> Report abusive content in this page <==
Post Reply 
 
Thread Rating:
  • 0 Votes - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Does anyone know how to contact Twitter about how bad their support is? A direct email address perhaps?
10-02-2012, 04:57 PM
Post: #1
Does anyone know how to contact Twitter about how bad their support is? A direct email address perhaps?
I've spent about 4 months trying to regain access to my twitter account. Just trying to find how to contact support at Twitter is an exersise in futility, as the contact link at the bottom of their page just keeps taking you back to a FAQ page.

Once you finally do figure out how to put a support ticket it, you get an email back saying try resetting your password and telling you not to reply to the email as the ticket is closed.

When you can't reset your password and send another ticket in, you get an email back saying to try logging into your account or something just a stupid. oh, yeah, and that email says not to reply back as the ticket has been closed.

After like 3 months of this horseplay, I finally figured out how to contact twitter support directly, then started on their merry go round, asking me to tell them the date that I most recently logged in (like who remembers that?), then what was the last DM I sent (right, can't log in to see, remember...?) then telling me the email associated with the account wasn't changed "recently" (what the hell is "recently" when you haven't been able to access your account in like 4 months....?)

Anyway, I'd like to seriously contact someone at twitter and find out if they have any idea how bad their customer support is, and if anyone at Twitter might be concerned enough to do something about it.

If someone has some good contact info for someone at Twitter who you think might be interested in looking into this, I'd appreciate it if you could share the info with me.
...and please, don't tell me it's "only twitter" or "just open a new account". I've got nearly 9,000 followers I've taken the time to cultivate and don't care to lose...
If you're one of those people still trying to figure out how to contact twitter support to begin with, go here and submit a ticket - http://twitter.com/help/escalate
don't tell me to give up just because you couldn't figure it out. If you weren't smart enough to figure that out, you're certainly not going to be able to answer my question...

Ads

Find all posts by this user
Quote this message in a reply
10-02-2012, 05:05 PM
Post: #2
 
its only twitter there are too many twitter users for them to post a number just make a new one.its a free service don't expect it to be perfect

Ads

Find all posts by this user
Quote this message in a reply
10-02-2012, 05:05 PM
Post: #3
 
You figure it out. There is no direct email, or I would have emailed them months ago.
Find all posts by this user
Quote this message in a reply
Post Reply 


Forum Jump:


User(s) browsing this thread: 1 Guest(s)