My laptop won't connect to Internet?

[shealynn]

It's connected to our wireless but there is no Internet service. But, all the other computers in my house are also connected to the same wireless and have service. There is a yellow ! triangle next to the jnternet connection bars as well. What is an easy way to fix this?

[Geek Squad]

Hello!

Usually a yellow triangle on your wifi notification bar indicates that your computer is seeing wifi connections but unable to connect to them. This could be caused by:

* a conflict where your computer is trying to use a connection that is in use by another machine (i.p. conflict)
* there could be something blocking your outward connection such as your anti virus software or another piece of software
* your router may need to be reset
* your internet connection/ password information may be incorrect in the settings on your laptop
* you may viruses or malware causing issues

--> If you have many people using the same connection, Try right clicking on the icon and selecting "repair". This should tell the laptop to automatically reset the IP address. Also try shutting the computer off and allowing it to restart. This will usually resolve the issue if the IP address is bad or if there is a conflict with another machine. There also might be an issue where your wireless software is conflicting with the "generic" drivers for connecting to the internet.

--> Check your internet browser settings to see if your computer is trying to connect through a "proxy" or if there is some kind of setting that is causing your computer to not connect. Try a different browser than the one you usually use (if you have one.)

--> You might also try power cycling your router. You can find instructions on power cycling your router here: http://www.geeksquad.com/intelligence/bl...ting-101/. Be sure to warn others on your network that you plan to power cycle the router becuase when your router is resetting, nobody will have access for about 2-3 minutes.

--> You could be experiencing problems because somehow your computer's wireless network password is not available. You might need to reenter your wireless network name and password. Usually you can find this password by looking on the underside of your router.


If the problem persists, you can always try to call your internet service provider. They can walk you through troubleshooting your connection issue. They can test your router remotely to make sure that it is not a problem with the remote hardware. They also may be able to help you with the steps you need to take to get online.

If all else fails, you can take your computer to an authorized service provider who can take a hands on look and might be able to resolve the issue for you.

Good Luck!

>> Geek Squad Agent Kate B
>> Follow me on Twitter @AgentKate B

[Snitch]

If you have vista or windows 7
http://www.home-network-help.com/wlan-au...rvice.html
Then restart the laptop


If you have XP
Open Services (Start then Run, type services.msc and press Enter)
Double click on Wireless Zero Configuration
Set Startup type to Automatic
Click the Start button to start the service
Click Apply then OK
Open Network Connections.
Right click on Wireless Network Connection, select Properties.
Click the Wireless Networks tab and check the "Use Windows to configure my wireless network settings" box.
Click OK.
Restart the laptop.