Is teleperformance a good job?

[Latoya Perez]

I am wanting to no the basics of what u have to do what the envirment is like and how much u have to enteract with the other employee and salary

[Freefromdrama]

Below are employee reviews , pros and cons various locations, of Teleperformance. Good Luck!!!

“easy, great advancement opportunities, and great pay” Current Employee in Shreveport, LA–
Pros – unlimited overtime, pay structure is great
Cons – the people i work with are......well....different

“OK if they train you right!!! To Much Stress!!” Former Inbound Customer Service Boca Raton, FL–
Pros – Decent pay, Good co workers. Flexible Schedule. Was Good before transferring to Boca location.
Cons – to many managers, training incomplete, contractors are not understanding, and can be very stressful. “Teleperformance "clap clap"”

Current Customer Service Representative in Fairborn, OH– Reviewed Jun 26, 2012
Pros – Pay increase after first 90days to 9.75 then 6months 10.15 and 10.95 after first year and cap out at 11.00 after 2yrs
Great people to work with
Cons – Sales bonus not available until 3months if FCR is at goal
No advancement
More of a college emplowire
Benefits are very expensive
Not given all info until training started.

“Thankful it's over!” Former Employee in Columbus, OH– Reviewed Jul 28, 2012
Pros – - Give 2 weeks when you quit and you'll always have a job there.
- Stick it out for a year and your experience looks good to prospective employers.

Cons – - Horribly underpaid for what you're expected to know. After completing 6 weeks of classroom training on tech support for phone, internet and cable, you will earn a meager $10.50 an hour. Even if you could afford the company's health insurance on that salary, it isn't worth having.
- Low-class coworkers. Lots of people in sweatpants with poor hygiene and poor attitudes. Do NOT store your lunch in the communal refrigerators; there is a good chance someone will steal it. I saw a supervisor blow "snot rockets" into the trash can next to his desk more than once. My trainer belched out the word "barf" mid-sentence several times a day during training. These are NOT exaggerations!
-The place is dirty. Toilets sprayed with feces or clogged are a daily occurrence. People don't pick up after themselves in the break room. The microwaves are full of slop, there are potholes in the parking lot, headsets are communal and covered with hairs and flaked skin, and so on.
- "Supervisor" and "Internal Help Desk" personnel are terrible. They let tiny bits of power go right to their heads and are deliberately rude and anti-helpful. Eye-rolls and sighs precede the answer to just about any question you ask, probably because these "big promotions" only come with an extra $1 an hour. Most "company memos" are stated in the imperative and end with the phrase "up to and including termination."
- If you work on Saturday or Sunday, forget about ever having that day off again. Forget PTO, they won't even approve UNPAID time off when it's requested months in advance.
- "Net-staffing" is the company's practice of changing your schedule, whether or not you can work at those times. It means that, if you're scheduled on a holiday-pay holiday, you can be removed from that day and rescheduled on your day off. It also means they can (and do!) forcibly change daytime schedules to overnights. For example, you might be told that instead of noon to 8pm, your schedule is being changed to 1:30am to noon. These are permanent changes, not rotating.
- You have an allotment of "break time" each day, which includes restroom breaks. So basically, that means there is a timer running each time you have to use the restroom.
- There is a “clean desk policy” and they also reserve the right to conduct searches of your personal belongings. Having a pen, piece of paper (such as a receipt), a cell phone or an ipod in your purse or on your desk could result in discipline or termination. (Supervisors openly text and play games on their phones, look at facebook and sports scores on their computers, though they are subject to the same rules.)

“Teleperformance is a great place to work temporarily.” Current Inbound Customer Service
Pros – The pay is decent enough to keep up with bills during tough economic times. There is no manual labor.

Cons – There is no real potential for advancement in the company. Agents working for our client in a non-contracted call center are compensated a lot better and recieve great benefits while teleperformance agents get the short end of the stick.