Why are some car insurance companies so bad?

[cry6wotcry6]

QBE are making it very difficult to claim despite the Police, tow truck driver and even the other drivers insurance company saying it was the other drivers fault ! I would reccommend insuring with a good company instead. One that has a Facebook page or Twitter Address; one that doesn't make it so hard to contact. Very suspicious, if you ask me. They do not want to pay even though it's the other drivers insurance will be paying

[Fred C]

Do not buy policies on-line, do not buy policies over the phone, do not think for one minute a Facebook page or Twitter account makes a company easier to contact.
I may not live in your country, but I am a retired licenced insurance broker, vehicle registrations agent, and driver licence issuer.
When you buy insurance, buy from a licence broker. You get face-to-face advice, and you have a contact person, and office staff to get information from.

I am sorry you are having a problem, but there should be a government authority you can contact. In Manitoba we have a Superintendent of Insurance, there should be a similar office you can call, that regulates and licences insurance providers in your territory.

[B!nd!]

As the other answerer stated- you can contact an outside agent- in the case of Australians, this would be the insurance Ombudsman, for issues regarding your insurance if you believe your claim is not being handled properly.

Some insurance companies are better than others.
Unfortunately, many people choose cheaper cover, don't read their Policy Disclosure Statements only to find that they are not covered in the result of a claim. Or that they are not covered for all that they thought they would be.

As the other person also said- going to a local insurance agency is a good option if you want to speak to somebody face to face. It is really good to have everything set out in black and white right from the start, and to ask every question you can think of and get great answers straight away.