Penn National Gaming, A Bad company.?

[DIANE]

Once again I find myself being treated in an unprofessional manner from your facility known as Hollywood Casino in Charles Town, West Virginia. As a stock holder and a life long patron at this location I am appalled at the behavior of your Casino Staff.


My issue is so absurd it is embarrassing to express my displeasure.

My spouse and myself arrived yesterday from Virginia at your Casino. I played craps on table # 301 from approximately 10:30 AM to 12:30 PM on 12/18/12. I had no issues and the manner in which I was shooting dice was consistent.

My problem come about this morning when I arrived back at your Casino at about 5:45 AM on 12/19/12. When I arrived I was the ONLY patron playing on the craps tables. Once again I was playing on table number 301. I was the only person shooting dice for 30 minutes. My dice rolls were consistent and no one complained to me. This is important as I feel any Casino should be consistent and fair at all times. I request that the security tapes be reviewed and examined for unprofessional behavior on the part of your Casino staff. On both days I was wearing a maroon pull over sweater. I will be easy to spot.

At approximately 8:10 AM the table bit poss said in a low voice to tell him (meaning me) to make sure both dice hit the back wall. I heard this one time. Likely because they play loud music and have slot machines blocking your hearing. At no time did the pit boss make eye contact with me nor did anyone instruct me I was not throwing the dice to the Casino standards. The tapes will clearly show I was throwing the dice in the exact same manner on both days. No one said a word to me until this incident this morning at about 8:10 AM.

Abruptly and to my shock, the dice were taken away from me and given to the next shooter. I was shocked at this action and picked up my 10.00 pass line bet and requested the dice back. The pit boss (who never made eye contact with me) refused to give me back the dice and said if I did not put my 10.00 wager back on the pass line I would be thrown out of the Casino. I gave this a few seconds thought and replaced my pass line wager. The dealer next to me on my right told the pit boss that I had replaced the wager. This was not good enough for him. He refused to allow me to put the 10.00 back. I did exactly as he requested. I didn't agree with it but it was not something worth getting upset about. I should state at no time did I use profane language or act in a manner that would be construed as inappropriate.

The pit boss to my shock and horror called security and had me thrown of the property and banned for life. I spoke briefly with a Michael Repetto. Who was called to the table by the pit boss and I attempted to plead my case. Mr. Repetto refused to give me his business card, stating that he did not have one. I had to ask 9 times for someone to please write down Mr. Repetto's name. I even ask Mr. Repetto to please write down his name for me. He told me he didn't have a pen.

I feel this action was unfair and certainly does not warrant the actions that were taken against me. I was humiliated and treated very badly. I will use the social network to my last breath to overturn this biased and unfair reaction.

If I need to pay to have this story put in the Washington Post, I will. If I need to take my story public I shall. I feel no one should have been treated in the manner I was. The tapes speak for themselves.

Since no one from this outfit has enough intelligence to call me, what steps can I take?

[Uncommon Sense]

Your comment about intelligence is hilarious, since you display a complete lack of it.
This is Yahoo, genius. COMPLETELY separate from the casino you're whining about, and if you think any media outlet will care about your over entitlement you're even dumber than I thought.

[A Hunch]

Really? If you care that you were "banned" from the casino.
Maybe you should call this number: (434) 563-6694