How to I get my scanner to work?

[gizmo]

I have a dell 968 all in one. I had it about 2years. It's been working perfect on my old desktop, scanned great and print great, I just bought another desktop , and the printer still works great but I need the scanner alot, and it won't scan I tried everything dell said. Pls help, thx

[Dell Inc.]

Hello Gizmo,

I am from Dell Social Media and Community.

Log on to http://www.support.dell.com to download the latest driver and Dell Application for the printer.

Once the installation is complete, restart your computer, follow the steps below.

1.Turn on your computer and printer, and make sure they are connected.
2.Load your original document. For more information, see Loading Original Documents.
NOTE: Do not load postcards, photo cards, photo paper, or small images in the Automatic Document Feeder (ADF). Place these items on the scanner glass.
3.In WindowsVistaâ„¢:
1.Click Start icon® Programs.
2.Click Dell Printers.
3.Click Dell 968 AIO Printer.

In Windows® XP or Windows 2000:
Click Start® Programs or All Programs® Dell Printers® Dell 968 AIO Printer.

4.Select Dell All-In-One Center.
The Dell All-In-One Center opens.
5.From the Send scanned image to: drop-down menu, select the program you want to use.
NOTE: If the program you want to use is not listed, select Search for more in the drop-down menu. On the next screen, click Add to locate and add the program to the list.
6.Click See More Scan Settings to customize your scan.
7.After customizing your settings, click Scan Now.

Scanning Multiple Photos Into a Single File
NOTE: Some programs do not support multiple-page scanning.

1.Turn on your computer and printer, and make sure they are connected.
2.Load your original document on the scanner glass. For more information, see Loading Original Documents.
3.In Windows Vista:
1.Click Start icon® Programs.
2.Click Dell Printers.
3.Click Dell 968 AIO Printer.

In Windows XP and Windows 2000:

Click Start® Programs or All Programs® Dell Printers® Dell 968 AIO Printer.
4.Select Dell All-In-One Center.
The Dell All-In-One Center opens.
5.From the Send scanned image to: drop-down menu, select the program you want to use.
NOTE: If the program you want to use is not listed, select Search for more in the drop-down menu. On the next screen, click Add to locate and add the program to the list.
6.Click See More Scan Settings to customize your scan.
7.Click the Advanced button.
The Advanced Scan Settings dialog box opens.
8.On the Scan tab, select the Scan multiple items before output check box.
9.Click OK.
10.After customizing your settings, click Scan Now.
After you scan the first page, a Do you want to scan another page? dialog box appears.
11.Place the next sheet on the scanner glass, and then click Yes. Repeat until you finish scanning all pages.
12.When the scanning is complete, click No.

When the printer completes scanning the last page or image, a single file containing all scanned pages or images is created in the selected application.

Scanning Multiple-Page Documents
NOTE: Some programs do not support multiple-page scanning.

1.Turn on your computer and printer, and make sure they are connected.
2.Load your original document into the automatic document feeder.

If this has not helped you or if you need any further assistance, feel free to message me on Twitter. I will be happy to assist.

Dell-Niranjan
Twitter: @NiranjanatDell