FaceBook account is locked.?

[yup_cool]

Tried with IE,FireFox,Chrome and also from different computers. Still no luck. Scanned the virus, no virus. Other members can access the account from same computers. Password reset done but still no access. This is the message.
"Your account is temporarily locked
Your browser has been infected with malware. You may have been infected when you clicked on a link to watch a "shocking video" from a friend's status update or visited a website claiming to offer special features on Facebook. For example, there are sites that claim they can show you who's viewing your timeline, change the color of your timeline or help you remove your timeline completely. These features don't exist.

Once infected, these malicious extensions spam your facebook friends and steal your personal information. We will help you remove the malicious extensions from your browser. Please click continue to begin the process. "
Hi Emma,
Whom should I contact and how? I did sent email to FB support but no response.

[Emma]

This happened to me before. Someone hacked my account, but I was able to prove who I was and get it back.

[Graham]

Purely out of interest, are you able to log into Facebook in Safe Mode?

Try this:

Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter. You will now see some drivers being loaded. There will be a pause at some point. This usually lasts for no more than 30 seconds.

Once at your desktop, try connecting to Facebook.

Whether you can or cannot log in, remain in Safe Mode and try this:

Open your browser, copy and paste this link into the address bar and press Enter. It's a direct download for RKill. Save it to your desktop, then run it. It takes just a minute to run. When it's running, your desktop icons will vanish for a few seconds. When the notepad report is displayed, just close it.

http://download.bleepingcomputer.com/grinler/rkill.exe

RKill SHOULD HAVE STOPPED THE INFECTION FROM RUNNING, BUT IT WON'T HAVE REMOVED IT.

Now open your browser and download TDSSKiller.exe from Kaspersky Lab. It's tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits.

http://support.kaspersky.com/faq/?qid=208280684

Regardless of the results, open your browser and copy and paste this link into the address bar, and press Enter. It's a direct download for the free version of Malwarebytes' Anti-Malware (MBAM). Install it and get updates, then run a full scan (still in Safe Mode):

http://www.myantispyware.com/mbam

You should now delete RKill and TDSSKiller.exe, as updated versions are often made available. Malwarebytes' Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.

After this, try rebooting normally. If that's successful, I recommend you run another full scan with MBAM. It will detect malware that wasn't running in Safe Mode.

Hope this helps.