Should i restore my laptop?

[James]

Hey, I've recently had a problem, which started the morning of January 1st, 2013. my computer takes about 2-5 minutes to load, after i login. the day before however, it would take about 20 seconds to load. Basically what happens is i login, then it freezes for about a minute at the loading screen, and then i get a black screen with the mouse pointer, which i can move around, and it stays black for another minute or two.

now i've heard this could be because of my graphic card, and i think its possible, i noticed that since this has happened, if im watching a youtube video, and i skip ahead, the screen is about 6 different colours and all blurry until i click the video again, and then i can see what the video is showing me again, perfectly fine. because of this, i did try uninstalling and reinstalling my nvidia, but to no avail. Another unfortunate event is that my antivirus ran out about 2-3 days previous to Jan 1st, but all i really used was facebook and youtube to be safe, yet i still get this problem, just my luck.

However, i did download "superantispyware" and apparently its sole purpose is to freeze my computer every time i try and run it. so, i guess its possible i have some super virus that can somehow freeze anti spyware applications. but, before i go and restore my laptop, i just want to know if anybody knows of any other options i can try before having to resort to restoring it, which will be a gigantic pain in the behind. Thanks in Advance.
P.S- i forgot to add that i did try and do a system restore, which dated back to december 28th, 2012, which was the only option i had, but the problem still existed. thanks for the suggestion though

[Danivor]

there's no need to b restore your PC.
download a cleaning software like AVG PC tuneup and run it. your problem will be fixed in no time

[.Paul]

A lot of Anti Spyware and Anti Malware are fake. The best you can do is use a commercial internet security such as Eset NOD32 Smart Security, Norton Internet Security, Trend Micro or Panda.

it does sound like a graphics problem but your problem is that laptops don't have a graphics card. There graphics are integrated into the motherboard, so there is no way of changing it. You can get it fixed but for a large sum.

Because you said this happened on the first, what I would suggest you do before anything is do a System Restore (use the restore points) that back dates before the first of January and see if the problem still persists.

[Albert W]

Hi There,

Personally I would just restore the computer and install a good antivirus and antimalware program.
It will take about 45 minutes to wipe and restore the computer.

Next set up the internet connection and download and install MS Security Essentials.
After that there will be many updates from Microsoft ( just get a cup of coffee or something and give it time).

Finally install any of your programs, printer and any other hardware.

I have tried running anti-virus, anti-malware in safe mode also registry cleaners, etc until "I was blue in the face" and even though there was some improvement there was always "something" that was not right. A full restore back to factory settings was actually much faster and worked better.

Hope this helps,
Al

[Graham]

In case this problem is not related to your graphics card, I recommend you uninstall SUPERAntiSpyware and try this:

Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter. You will now see some drivers being loaded. There will be a pause at some point. This usually lasts for no more than 30 seconds.

If that’s successful, open your browser, copy and paste this link into the address bar and press Enter. It's a direct download for RKill. Save it to your desktop, then run it. It takes just a minute to run. As it's running, any remaining desktop icons will vanish for a few seconds. When the notepad report is displayed, just close it.

http://download.bleepingcomputer.com/grinler/rkill.exe

RKill SHOULD HAVE STOPPED THE INFECTION(S) FROM RUNNING, BUT IT WON'T HAVE REMOVED IT / THEM.

Now open your browser and copy and paste this link into the address bar, and press Enter. It's a direct download for the free version of Malwarebytes' Anti-Malware (MBAM). Install it, get updates and run a full scan (still in Safe Mode):

http://www.myantispyware.com/mbam

You should now delete RKill, as updated versions are often made available. Malwarebytes’ Anti-Malware is easy to uninstall, but it may prove to be beneficial in the future.

After this, try rebooting normally. If that's successful, I recommend you run another full scan with MBAM. It will detect malware that wasn't running in Safe Mode.

Hope this helps.