Dish network black screen?

[David]

I have dish network vip222k box and I have a black screen on the TV I tried hard and soft rest I don't know what else to do please help!

[Thomas Faust]

David,

I would be more than happy to help with this. To provide the best assistance, I would need more details on what's happening. I do have some steps we can try to fix this though.

If you're getting a black screen, but can still get a banner and view the guide, run a check switch test. This can be done from Menu > System Setup > Installation > Point Dish. Select 'Check Switch' then select 'Test'. Once it finishes, exit out and see if the problem is resolved.

If it is a black screen that says nothing or has 'No Signal' on it, the TV may have been switched off the right input. Verify how the receiver is connected to the TV. If it is a black Coax cable, try Ch. 3 or 4 for the main TV, and try Ch. 60 or 73 for the secondary TV. If it is connected via a video cable, such as a RCA (Red, Yellow, White) or HDMI Cable, press the grey 'TV' button on the remote, and press 'Input' to change the source.

If the problem continues, let me know!

Tommy Faust
DISH Social Media Representative