How to unlock my computer?

[ashley..]

My computer will turn on, it's a dell (touch screen, monitor is in the computer) everything is built in the computer, but when I turn it on the monitor will be on and the screen will be all black, it randomly started doing this! Anyway to fix it?

[Dell Inc.]

Hello Braaandy,

I am from Dell Social Media and Community.

If the system is turning on and you are not able to get any video on the system, there could be one or more technical issues with the system.

Try connecting an external monitor to the system to verify if there is any video displayed on the monitor.

Follow the link below to run a basic hardware test on your system. If you get any error code, you may associate it to the list in the following link.

http://support.dell.com/support/topics/g...cid=266787
http://support.dell.com/support/topics/g...&s=gen&cs=

If all the tests pass, follow the link below, which will help you troubleshoot and fix the issue.

http://support.dell.com/support/topics/g...egacy=true

If this has not helped you or if you need any further assistance, feel free to message me on Twitter. I will be happy to assist and Happy Holidays to you and your family.

Dell-Niranjan
Twitter: @NiranjanatDell