how to restore dell inspiron 620 after windows 8 crash?

[Dean]

after installing windows 8 upgrade from 7 3 days later got stuck in a loop so i turned it off on re-start dell screen with rboot option(splash screen comes up for1-2 secs then blue wndws 8 sign for 1 sec then reverts to black screen with cursor arrow but nothing else) have run diagnostic on computer as if you press f12 whilst splash screen is there it will take you into boot options but wont reboot and dont even know how to re-install windows 7 via disk as it tells you to consult dell staff who want paying for the priveledge of any help !have phoned microsoft who although windows 8 is their program tell me to contact dell ! have tried turning on and off and tapping f8 key still no joy and am at a lose end computer only 7 months old

[Renee G]

Black screen with white cursor usually means "my hard drive isn't working - please give me another one". Contact Dell about getting it repaired under warranty, since it is only seven months old.

[Dell Inc.]

Hi Dean,
My name is Krishna and I work for the Social Media and Community Team at Dell. Unfortunately, the Inspiron D620 is not compatible with Windows 8. Windows 8 comes with built in features such as secure boot, which might cause no boot issues after an upgrade.

If you want to e-mail your service tag number and shipping address, I will have a look at the warranty to see what options we have. You can reach me at Krishna_KRN@Dell.com

Regards,
Dell-Kris K
Social Media and Community Team