I dont know why my inbox containing 10 years of background is deleted?

[M.Reza]

[chrisjbrady]

Please take note that there is a server crash or staff snafu affecting loads of Yahoo Mail accounts.

What happens is that your account gets deactivated. To reactivate it you type in a capcha. Then when you regain access ALL folder and past emails have been deleted.

To get the folders and emails restored this may be possible by going to

http://help.yahoo.com/kb/index?y=PROD_MA...sions=true

Apparently Yahoo can restore emails only up to 48hrs after the loss. Whether it will actually happen, I do not know.

If this happens to you first of all request a restore (anything in the last 48 hours will be lost anyway).

Then raise the issue on Twitter: @YahooInc @yahoomail @YahooCare @YahooMailYahoo @YahooMailGroup

Then also raise the issue on Yahoo Group [Y-Mail] - you have to join first

http://groups.yahoo.com/group/Y-Mail/

Meanwhile make a CSV download of your contacts..

Good luck.

CJB.

[Sonja]

Mine was deactivated too, everything that was in it is gone now.... And apparently this has happened to a lot of other people. Try http://help.yahoo.com/kb/index?y=PROD_MA...sions=true although yahoo help keeps sending me in circles.

[zaleriaa]

It happened to me and many others yesterday, NONE OF US are getting a reply off Yahoo no matter where we try and contact them, Ive got 11 years of folders and emails gone, I was in the middle of sending an email and it told me the account I was sending to was deactivated, went to my inbox and EVERYTHING was gone. I wasnt using an email client either.

I contacted yahoo straight away through all means possible and NO REPLY - I know its only been 14 hours BUT the longer they take the more chance it is all gone for good!!!

Id suggest joining all the yahoo groups facebook pages etc as hopefully it will be posted how to fix this mess once they realise what they have done to many LOYAL 10+ years customers!!!!!!


On facebook pages dont just post also add your question in comments so it actually gets read!

https://www.facebook.com/YahooCustomerCa…

http://groups.yahoo.com/group/Y-Mail/

https://www.facebook.com/YahooMail?ref=t…

https://www.facebook.com/yahoo?ref=ts&fr…

Good luck!