How do I tell an unreasonable person that I can't help them with something on Facebook?

[vic_viper_001]

My mom just started using Facebook a few weeks ago. Ever since then, she's been using it ALL DAY EVERY DAY, and constantly asking me to do weird crap I don't know how to do. Things that there probably IS no way to do. I BARELY use Facebook and don't have a Twitter account, so I can only help with really basic things.

I've tried to explain that just because I'm on the internet a lot, it doesn't mean I know everything about Facebook, but my mom won't listen to this argument. She thinks that no matter how weird it is, there HAS to be a way to do it... even if there isn't. No amount of claiming not to know something or being unable to figure it out through Google searches will convince her that there are some things that just can't be done on Facebook.

Since I can't figure out how to help, I'm being made into an impatient villain who's unwilling to teach. How can I convince an unreasonable person that there are some things I just can help with... without being made into the bad guy?

[Lili]

Just say to your mom "the stuff that you are asking me to do is way out of my thought process. Ask someone who would understand not, because I don't. I'm not a computer/Facebook genius."

[blackturbokitty]

You could answer politely "I dont know how to do that"

[Daniel]

Just Tell Her That you Dont know How to Do What Shes Asking you

[NinjaMonkey]

Hey vic_viper

It might be a good idea to sit down with her and calmly and honestly tell her how her criticism makes you feel. Catch her when she's in a good mood and ask her if you can have a heart-to-heart talk about some things that have been on your mind. Let her know that you're doing the best you can and that you want to please her, but that it really hurts when she puts you down.

If that doesn't work, I actually happen to work for a non-profit group that has some counselor on staff that would be happy to talk with you and hear about what is going on (at no cost to you) and perhaps provide a little insight into how you can handle this situation moving forward. If that is something you end up needing, you can connect with them at this link: http://bit.ly/14firiA.

I hope this helps a little. I know it can be frustrating when we can't see eye-to-eye with our family members, or at least come to a helpful middle ground, but keep your head up. There is hope.