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After an illegal access to my account i don't receive emails anymore, what to do?
02-19-2014, 12:43 PM
Post: #1
After an illegal access to my account i don't receive emails anymore, what to do?
My account was illegally accessed yesterday from Nigeria. They are asking money from all my contacts and they have redirected all my incoming emails to their server so that they can answer in my name for the money requests. Can you help? What should I do?

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02-19-2014, 12:52 PM
Post: #2
 
Things to check if your email has been compromised

Always change your password, when anything strange is happening

Change Password :
https://edit.yahoo.com/forgotroot/

Other things to check: Your mail is being re-directed
http://help.yahoo.com/kb/index?page=cont...=PROD_ACCT

Things to do if your ID continues to send out spam:
http://help.yahoo.com/kb/index?page=cont...sions=true

If you recently replied to a email from "Yahoo" wanting you to verify your acct.
It was hacker. Never log into an acct from a link in an email
This is how you tell a real email from Yahoo
http://help.yahoo.com/kb/index?page=cont...=PROD_ACCT

Since these are Nigerians online are the source of much criminal activity
I would close the email address.

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02-19-2014, 01:02 PM
Post: #3
 
After changing your password
Fill out a Mail Restore form ASAP http://help.yahoo.com/l/us/yahoo/mail/cl...store.html you only have 48 hours to restore lost mail if any mail is missing
Fill out a Contacts Restore http://help.yahoo.com/l/us/yahoo/contact...store.html

Also do all of the following to protect your privacy and identity
- Go to Options > Mail Options > POP & Forwarding to make sure your emails are not all being redirected to the hacker’s address.
- make sure the alternate email address is still yours and you have a security question and answer set
- until you get your Contacts back find some other way to reach them - Facebook, twitter, text, phone, etc -- to inform them that your account was hacked.
- if you used your same username and password for ANY other site, you need to immediately change the passwords on ALL of those accounts. Unfortunately 80% of people use the same username and password for everything. Hackers know this and once they know your email login they'll try those same details on Facebook, Paypal, Twitter, Linkedin, Amazon, EBay, every major bank and credit card company, etc to try and hack those accounts as well
- if your emails contained ANY financial information (Paypal receipts, online banking statement, credit card bills, et) you need to IMMEDIATELY inform these institutions. You will have to freeze your bank and credit card accounts and get new account numbers and cards sent to you. Set up a new email address to change your Paypal account. These hackers will go through all of your emails to see if there is anything they can use to steal your money and identity

You didn't get an email recently that looked like it was from Yahoo asking you to verify or update your account, or that your account had exceeded its limits, or that there was suspcious activity did you? That was not from Yahoo, that was a phishing scam
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