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+--- Thread: Paypal buyer claims unauthorized use to get refund? (/thread-118080.html)
Paypal buyer claims unauthorized use to get refund? - traci - 03-24-2014 11:40 AM
I had a customer purchase a business marketing package from my website for me to provide his project with 1 month of social networking services. I completed the project as agreed only to find that the very day after I completed a month of work, the man filed a PayPal claim citing that his account was used against his will, thereby placing a $399 hold against funds in my PayPal account.
It is my understanding since the "goods" sold are virtual in nature, rather than tangible, that I am protected as a seller. Does anyone know if this is right?
Also, after reviewing the transaction in my PayPal account, I noticed that he is not a registered PayPal user, so must have just used a card on the PayPal invoice, rather than logging in to PayPal. You don't have to be registered with PayPal to process a payment.
I have responded to the claim via PayPal and uploaded all of the evidence I have from our correspondence and the work completed.
Anyone been through anything similar? How did it turn out? Any advice?
Thank you.
- imran - 03-24-2014 11:41 AM
cancel account
- Latin Techie - 03-24-2014 11:45 AM
Since you have done the work and you can prove it to paypal wiht all documentary evidence, there is nothing to worry about !
You will get your money, paypal are very good on these things.