Paypal buyer claims unauthorized use to get refund?
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03-24-2014, 11:40 AM
Post: #1
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Paypal buyer claims unauthorized use to get refund?
I had a customer purchase a business marketing package from my website for me to provide his project with 1 month of social networking services. I completed the project as agreed only to find that the very day after I completed a month of work, the man filed a PayPal claim citing that his account was used against his will, thereby placing a $399 hold against funds in my PayPal account.
It is my understanding since the "goods" sold are virtual in nature, rather than tangible, that I am protected as a seller. Does anyone know if this is right? Also, after reviewing the transaction in my PayPal account, I noticed that he is not a registered PayPal user, so must have just used a card on the PayPal invoice, rather than logging in to PayPal. You don't have to be registered with PayPal to process a payment. I have responded to the claim via PayPal and uploaded all of the evidence I have from our correspondence and the work completed. Anyone been through anything similar? How did it turn out? Any advice? Thank you. Ads |
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03-24-2014, 11:41 AM
Post: #2
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cancel account
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03-24-2014, 11:45 AM
Post: #3
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Since you have done the work and you can prove it to paypal wiht all documentary evidence, there is nothing to worry about !
You will get your money, paypal are very good on these things. |
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