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+-- Forum: Facebook forums (/forum-14.html)
+--- Forum: Facebook groups (/forum-20.html)
+--- Thread: Should I use forum or a Facebook group to communicate with my customers? (/thread-22670.html)
Should I use forum or a Facebook group to communicate with my customers? - Martin Levy - 11-09-2012 10:49 AM
- Lavigne Levine - 11-09-2012 10:58 AM
I suggest you use a Facebook group. It is easier to setup and it's also easier for people to join to.
- TheAncient - 11-09-2012 10:58 AM
This can't be answered without knowing what your business is or who your customers are. You want to be where your customers are. If your customers are primarily old-school IT professionals, a forum may be more appropriate. If your customers are yuppies, facebook would be the place. A lot of businesses do both (plus Twitter).
- Robert - 11-09-2012 10:58 AM
I'd say to use a FB group. Many of your customers are likely to be on Facebook already which makes things easier.
A forum is private and harder to get people to use regularly.
Thats my experience!
Good luck.