Should I use forum or a Facebook group to communicate with my customers?

[Martin Levy]

[Lavigne Levine]

I suggest you use a Facebook group. It is easier to setup and it's also easier for people to join to.

[TheAncient]

This can't be answered without knowing what your business is or who your customers are. You want to be where your customers are. If your customers are primarily old-school IT professionals, a forum may be more appropriate. If your customers are yuppies, facebook would be the place. A lot of businesses do both (plus Twitter).

[Robert]

I'd say to use a FB group. Many of your customers are likely to be on Facebook already which makes things easier.

A forum is private and harder to get people to use regularly.

Thats my experience!

Good luck.