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+--- Thread: can I refuse to serve a customer? (/thread-52495.html)
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can I refuse to serve a customer? - Kieran - 12-19-2012 02:31 PM
okay, so there is a group of about 5 people who I wish not to serve in my shop, as they're rude, and I've also had a argument with them on Twitter. Surely there is rights for me not to serve customers? Can you help me with the question, and also give me rights to which is in context with this question, thanks.
Also, I'm just an employee.
- Pauline - 12-19-2012 02:39 PM
If you are the shop owner, you can refuse entry and service.
If you are an employee, then only the owner/manager can decide if they are to be served.
- Jasper - 12-19-2012 02:39 PM
Yes, you have the right to refuse service to anyone for no reason at all, just make sure you have a sign up saying as such.
Should say something along the lines of- 'We Reserve the Right to Refuse Service to anyone' This should be in a visible position in your shop, you can always kick anyone out and if they refuse ring the police.
- shOrtie - 12-19-2012 02:39 PM
If it's your shop it's up to you.
- AIM - 12-19-2012 02:39 PM
Are you the shop owner/leaseholder? If so you can ban them from the premises.
You can always refuse to serve a customer, no rights are required. Being a shopkeeper is not a duty it's a job and you can always refuse. All that happens is that you lose a customer.
Edit: A lot of people are saying only the manager can make such a decision, that's not true. You may well get in trouble with your manager for making your own decision, you'll certainly have to justify your decision to your manager and you may lose your job, but you can still say no. YOU CAN REFUSE to serve a customer.
- Midnighttoad751 - 12-19-2012 02:39 PM
Almost every shop has a sign which states that they reserve the right not to serve anyone, although the sign is not strictly required. You have that right.
However, when you say 'my shop', does that mean the shop which you own, or does it means the shop at which you are employed? If you are an employee, you serve whoever your BOSS requires.
- Derek B - 12-19-2012 02:39 PM
I would serve them with a smile. If they cause problems, then get your manager to deal with it. It is not up to you to decide who to serve.
Don't argue with people online, especially if the other people know who you are.
- Paul - 12-19-2012 02:39 PM
Have you never seen the movie "Waiting"? . I suggest you watch it, it has some valueable lessons about treating rude arrogant customers, without you being rude yourself.
- Doethineb - 12-19-2012 02:39 PM
You can only refuse to serve them with the approval of the shop owner, as you are employed to help make the business profitable, not to turn away custom.
I knew someone years ago who showed me how he dealt with a rude individual by being elaborately polite to her. Why not give that a try? Be excessively, obsequiously polite with these awful people and make them squirm with embarassment? While they could possibly report you for being rude to them, they can't possibly report you for being polite.
- chenic - 12-19-2012 02:39 PM
Speak to your manager.
Explain the situation to him/her, and give examples of how they are rude. If your manager agree that they are being rude, then you may be able to refuse to serve them, but have another member of staff serve.
If they are being rude to you AND other members of staff and/or customers, then the manager could have them barred from the store.
Or they could just be barred!
I had a situation with a member of staff in the store I work for. It was a personal issue, but this girl came in to the store, and started insulting the girl on the till (call her Kate)...I (shift supervisor) overheard. I stepped in and asked if there was a problem. The customer continued to insult Kate. I asked her to leave the store, and not come back! I explained the situation to the manager the next day, and he agreed that I took the right steps.
As I understand it, a shop is PRIVATE property, which the owners decide to open to the public. You can legally refuse to serve for whatever reason you like, obviously, as long as the decision is not based on race, religion, sexuality etc etc etc!
The reality of life in the store where I work, is that we only bar people if they are abusive, stealing, or buying alcohol/tobacco for minors....
Hope this helped.