+- Twitist Forums (http://twitist.com)
+-- Forum: General Social Media & Marketing Forums (/forum-8.html)
+--- Forum: General Social Media questions (/forum-9.html)
+--- Thread: What are some job titles for this job description? (/thread-62561.html)
What are some job titles for this job description? - martin m - 02-20-2013 03:35 AM
- Provide courteous, professional and timely responses to a continuous volume of outbound customer concerns, as well as written customer inquiries – Social Media, Surveys and e-mail
- Respond directly to customer concerns using either telephone, letter, or e-mail
- Identify and address all customer questions and concerns
- Thoroughly research and understand all facets of customers’ requests
- Ensure content of written communication meets the needs of the target audience
- Assist customers by identifying and analyzing their needs to ensure a high level of customer satisfaction, growth and retention of business
- Develop a consistent writing style that communicates brand corporate image and delivers the brand experience
- Work independently and as a team to manage workload
- Make sound business decisions with little guidance
- Must demonstrate out of the box thinking in order to resolve customer concerns
- Maintain a clear understanding of policy and procedures, warranty coverage and the CAP program
- Take inbound calls and make outbound calls as necessary
- Irena - 02-20-2013 03:43 AM
customer service! Public relations, marketing, publicist, copywriter, business writer, corporate writer, call centre operator?
- Chuck Norris - 02-20-2013 03:43 AM
Customer Service Representative
Service Representitive
Customer Advocate
Customer Relations Specialist
Customer Representative