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[martin m]

- Provide courteous, professional and timely responses to a continuous volume of outbound customer concerns, as well as written customer inquiries – Social Media, Surveys and e-mail
- Respond directly to customer concerns using either telephone, letter, or e-mail
- Identify and address all customer questions and concerns
- Thoroughly research and understand all facets of customers’ requests
- Ensure content of written communication meets the needs of the target audience
- Assist customers by identifying and analyzing their needs to ensure a high level of customer satisfaction, growth and retention of business
- Develop a consistent writing style that communicates brand corporate image and delivers the brand experience
- Work independently and as a team to manage workload
- Make sound business decisions with little guidance
- Must demonstrate out of the box thinking in order to resolve customer concerns
- Maintain a clear understanding of policy and procedures, warranty coverage and the CAP program
- Take inbound calls and make outbound calls as necessary

[Irena]

customer service! Public relations, marketing, publicist, copywriter, business writer, corporate writer, call centre operator?

[Chuck Norris]

Customer Service Representative
Service Representitive
Customer Advocate
Customer Relations Specialist
Customer Representative