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+--- Forum: General Social Media questions (/forum-9.html)
+--- Thread: Any possible ways I can fix/ turn on my desktop? (/thread-66298.html)
Any possible ways I can fix/ turn on my desktop? - *C@Mi!!E* - 02-28-2013 08:22 PM
I've had a dell desktop for about 5 years, I've had past problems with it resulting in a new hard drive (around 2 years ago) but recently, like out of no where, something has gone wrong. Every time I turn it on a black screen pops up stating: "We're sorry for the inconvenience but Windows did not start successfully, etc." So I press the "Start Windows Normally" option, and it takes me to the Microsoft Windows xp screen, then the dell start logo, and then back to the first page I started with. I have Absolutely everything on this computer and I'm praying I could get all my files back, but I'm completely open to the fact that after a good 5 years it might be broken forever! PLEASE HELP!
- faithfuldock699 - 02-28-2013 08:30 PM
Boot from the Windows disc and perform a Repair.
Windows should start fine after that.
- Dell Inc. - 02-28-2013 08:30 PM
Hello,
My name is Krishna and I work for the Social Media and Community Team at Dell.
Based on your post, it's more likely that you have a bad hard drive or an operating system corruption. Try running the hardware diagnostics and see if it shows any errors. You can follow the instructions from http://dell.to/dU0fpw
If the test comes out clean, you may have to re-install Windows.
Regards,
Dell-Kris K
Social Media and Community Team