Why I didn't recieve an email from facebook to reset my password?

[Rachel]

If you requested a new password but didn't receive your password reset email:

1.Check the spam or junk mail folder in your email account.

2.Check all of the email accounts and mobile numbers connected to your Facebook account. When you request a password reset, you'll see a list of the email addresses and mobile numbers confirmed on your account. You'll have the option to send the password reset email to some or all of these accounts. Note: For security reasons, parts of the email addresses and phone numbers will be hidden (ex: fxxxxxxk@fxxxxxxk.com, xxxxxxx5555).

3.Try to reset your password again.
https://www.facebook.com/login/identify?ctx=recover

4.If you still don't receive the email after requesting another password reset, wait 24 hours and try again.

NOTE: If you’re still not receiving your password reset email after the trying the four steps above, contact your Internet Service Provider (ex: Comcast) to make sure they’re not blocking email traffic coming from Facebook.