Why wont my internet work?

[Geek Squad]

Hey Normality, this could be a few things but I'll try my best to point you in the correct direction based on the information you provided.

Step 1: Connect you computer directly to the modem.
Step 2: Make sure the lights on the modem are all on.
(If the internet isn't working yet continue)
Step 3: Replace the ethernet cable with a known working one.
Step 4: Power cycle your cable modem (Unplug it then plug it back in.
(If the internet isn't working yet continue)
Step 5: Release then Renew your IP address.
http://in.answers.yahoo.com/question/ind...607AApn9qr
(If the internet isn't working yet continue)
Step 6: Replace the modem.
(If the internet isn't working yet continue)
Step 7: Reinstall the drivers for the LAN card.
(If the internet isn't working yet continue)
Step 8: Replace LAN card.
(If the internet isn't working yet continue)
Step 9: You might need to have your network checked by a local service provider.

Agent Jeremy D
Badge 32326
Cadet
Geek Squad Social Media Team
2/5/2014