Internet on phone stops working but internet on laptop still works?

[chuckbaker11]

I have come across this problem myself and have found others with this problem. it us usually a laptop that loses the internet but it can happen to any connected device.

The problem isn't with your phone. it is the router. each device has a different network IP address assigned to it. Some times a particular internal address will lose internet connectivity and have limit or no access at all.

the way to fix this is to reboot your modem, router and all devices.

First turn off all your phones and computers connected to your network. then unplug your router. then turn off and unplug your modem.

Now wait 60 seconds then plugin and turn on your modem.
Now wait 2 minutes and plug in your router.
Now wait 60 seconds and turn on your device ONE AT A TIME. Wait for each to completely boot up and connect before starting another.

This should take care of the problem.