MY audio device is not working that is my computer's sound not working!!!?

[Dell Inc.]

Hi Goutham,

I am Shaina from Dell Social media Outreach team.
Regret for the inconvenience caused. I shall assist you with the issue and will ensure to take the case to closure.
Would request you to first perform a hardware diagnostics on the system to isolate the root cause of the issue. Please follow the link below for instructions:-
http://dell.to/1bT8a65

Once this is complete, Please install the Audio & Chipset driver form the following link :-
http://dell.to/1lfmNoK

1)Enter the Service Tag and press submit button. ( You can find the service tag at the bottom of the laptop on white sticker, it’s a seven digit
alphanumeric code which ends with BS or number 1.)
2) Click on Drivers and Downloads.
3) Choose the Operating system.
4) Click on Audio & Chipset drivers to install

Do revert with the results post troubleshooting, I shall be glad to assist you.

Thanks & Regards,
Shaina_M
#iworkfordell