Dell Laptop Issue (Help!!)?

[Dell_Vijay_D]

Hello, My name is Vijay and I work for Dell Social Media Team.

It seems issue with operating system.

Please perform below mentioned steps:

1. Remove battery and disconnect adaptor.
2. Press and hold the power button for 1 min.
3. Insert battery & connect adaptor.
4. Switch on the system and keep on tapping F12 on startup, select diagnostic from the menu.
5. If diagnostic returns any error code then most likely it is a hardware failure.
6. Capture error code and reply on this blog, so that we can help you further.
7. If it does not gives any error then it is 100% a software issue.
8. You need to restore the system back to factory settings.

Here are the steps to restore it back to factory settings:

1. Make sure that data from all drives are backed up in any other computer.
2. Restart system and keep on tapping F8 when Dell logo appears.
3. Select Repair your Computer and on next windows click on next.
4. Select Dell datasafe local & emergency backup.
5. Select 2nd option "Select other system backup & more options" and click on next.
6. Select "restore my computer" and click on next.
7. Select factory image and click on next.
8. Select 2nd option "Restore without preserving new or changed files." and click on next.
9. Select Yes, Continue and click on next.

Once the process is gets to 100% then system will restart.

Select "Ask me later" and it will reach desktop.

Please refrain from posting any personal information on this public forum.

You can send me email and a private message.

Thanks & Regards,
Dell_Vijay_D
Dell Social Media Responder
http://www.dell.co.in/support
http://www.facebook.com/dellindia
http://twitter.com/dellcares