Why is my internet not connecting?

[Kylie]

My internet is connecting to my hp laptop and the internet browsers on it, but it won't connect to things like the store that comes with the laptop and the sims 3 store while i play the game. any ideas on how to fix this problem?

[Terry]

Hi Kylie. What is the model number of your notebook? What version of Windows is installed?

<How Do I Find My Notebook Model Number>: http://h10025.www1.hp.com/ewfrf/wc/docum...=c00033108
<Which Windows operating system am I running?>: http://windows.microsoft.com/en-us/windo...ing-system

I work on behalf of HP.