Should I use forum or a Facebook group to communicate with my customers?
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11-09-2012, 10:49 AM
Post: #1
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Should I use forum or a Facebook group to communicate with my customers?
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11-09-2012, 10:58 AM
Post: #2
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I suggest you use a Facebook group. It is easier to setup and it's also easier for people to join to.
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11-09-2012, 10:58 AM
Post: #3
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This can't be answered without knowing what your business is or who your customers are. You want to be where your customers are. If your customers are primarily old-school IT professionals, a forum may be more appropriate. If your customers are yuppies, facebook would be the place. A lot of businesses do both (plus Twitter).
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11-09-2012, 10:58 AM
Post: #4
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I'd say to use a FB group. Many of your customers are likely to be on Facebook already which makes things easier.
A forum is private and harder to get people to use regularly. Thats my experience! Good luck. |
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