Any possible ways I can fix/ turn on my desktop?
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02-28-2013, 08:22 PM
Post: #1
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Any possible ways I can fix/ turn on my desktop?
I've had a dell desktop for about 5 years, I've had past problems with it resulting in a new hard drive (around 2 years ago) but recently, like out of no where, something has gone wrong. Every time I turn it on a black screen pops up stating: "We're sorry for the inconvenience but Windows did not start successfully, etc." So I press the "Start Windows Normally" option, and it takes me to the Microsoft Windows xp screen, then the dell start logo, and then back to the first page I started with. I have Absolutely everything on this computer and I'm praying I could get all my files back, but I'm completely open to the fact that after a good 5 years it might be broken forever! PLEASE HELP!
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02-28-2013, 08:30 PM
Post: #2
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Boot from the Windows disc and perform a Repair.
Windows should start fine after that. Ads |
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02-28-2013, 08:30 PM
Post: #3
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Hello,
My name is Krishna and I work for the Social Media and Community Team at Dell. Based on your post, it's more likely that you have a bad hard drive or an operating system corruption. Try running the hardware diagnostics and see if it shows any errors. You can follow the instructions from http://dell.to/dU0fpw If the test comes out clean, you may have to re-install Windows. Regards, Dell-Kris K Social Media and Community Team |
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