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how can i remove the virus from my facebook account?
04-30-2013, 01:35 AM
Post: #1
how can i remove the virus from my facebook account?
i cant open my facebook..whenever i open it this message shows.. "for security reasons your account is temporarily unavailable"..unfortunately, your computer appears to be infected with a virus..dont worry we will help you find and remove any infected files right away.." and then i can get started but i have to identify my friends' photos..after i completed identifying, it will just go back into sign in page.. eventhough i use different computer still the same message appears.please help thanks..

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04-30-2013, 01:38 AM
Post: #2
 
I don't know if this is a genuine Facebook message or some kind of scam. If it's genuine, you could attempt to disinfect your computer, then have another go at logging into Facebook.

Try this:

Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter.

Now download the free version of Malwarebytes' Anti-Malware (MBAM). Install it, get updates and run a full scan (still in Safe Mode). This is a direct download link:

http://www.myantispyware.com/mbam

After that, boot normally and run another full scan with MBAM. It will detect any malware that wasn’t running in Safe Mode.

If the problem still exists, download and run the free Kaspersky Virus Removal Tool:

http://support.kaspersky.com/viruses/utility

You should now delete the Kaspersky Virus Removal Tool, as updated versions are often made available. Malwarebytes' Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.

Hope this helps.

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