My computer mouse cursor arrow thingy keeps freezing up, what can I do?

[Nathan J]

We've got a DELL computer about 3 years old. It mostly works fine, but recently it sometimes makes a "gonk" sound effect and reaction time is slow for a second. Usually, when it does this, after a couple of time the mouse arrow freezes and I have to unplug it from the usb port and plug it back in to get it to move again. Anyone know what is up and how I can fix this problem? It just started up out of nowhere a couple months ago.

[Dell Inc.]

Hello Nathan J,

I am from Dell Social Media and Community.

This could be just a driver issue or a system hardware issue, follow the link below to run a basic hardware test on your system.
http://support.dell.com/support/topics/g...cid=266787

If you get any error code, you can associate it to the list given in the link below.
http://support.dell.com/support/topics/g...&s=gen&cs=

If all the tests pass, follow the link to troubleshoot freezing issue.
http://support.dell.com/support/topics/g...egacy=true

If this has not helped you or if you need any further assistance, feel free to message me on Twitter. I will be happy to assist.

Dell-Niranjan
Twitter: @NiranjanatDell