My computer mouse cursor arrow thingy keeps freezing up, what can I do?
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05-01-2013, 08:38 PM
Post: #1
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My computer mouse cursor arrow thingy keeps freezing up, what can I do?
We've got a DELL computer about 3 years old. It mostly works fine, but recently it sometimes makes a "gonk" sound effect and reaction time is slow for a second. Usually, when it does this, after a couple of time the mouse arrow freezes and I have to unplug it from the usb port and plug it back in to get it to move again. Anyone know what is up and how I can fix this problem? It just started up out of nowhere a couple months ago.
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05-01-2013, 08:41 PM
Post: #2
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Hello Nathan J,
I am from Dell Social Media and Community. This could be just a driver issue or a system hardware issue, follow the link below to run a basic hardware test on your system. http://support.dell.com/support/topics/g...cid=266787 If you get any error code, you can associate it to the list given in the link below. http://support.dell.com/support/topics/g...&s=gen&cs= If all the tests pass, follow the link to troubleshoot freezing issue. http://support.dell.com/support/topics/g...egacy=true If this has not helped you or if you need any further assistance, feel free to message me on Twitter. I will be happy to assist. Dell-Niranjan Twitter: @NiranjanatDell Ads |
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