why is my internet slow virus? or ISP?

[jetfire]

hello!

so my aunt download some mp3 files. but she also downloaded some .exe which happens to be a virus, there were five of them I think. my avg manage to delete all of it except this one.

http://imgur.com/JDMb5tV
a
Every time I use my chrome then seconds later this shows up

http://imgur.com/5mhokaS

and then my download speed drop, now its really slow


then I used malwarebytes and it found this bitcoinMiner

http://imgur.com/Iv9kqFf

so I deleted it but after a restart its still there! damn

then I tried safe mode no luck still there.

but today is different I tried it on safe mode, delete it again.

then back to normal mode now its gone my avg also detects nothing but my internet connection is still slow

malwarebyte report
http://imgur.com/HIgVSA3

avg report and dl speed
http://imgur.com/2osnXt3

note; my steam dl doesn't change a bit though still fast.
but my torrent, browsing speed, and some direct dl site are really sloooow

so whats the problem? my pc or isp or maybe my router?

my router disconnect me sometimes and i cant tell its my router because it give me the red light of doom then after few minutes I'm online again.

[Penguin]

The software you are talking about, so called "malwarebyte " is a fake and will ask you for upgrading the package so that it can remove the errors and virus.

If my above statement is true then do the following things
1. Remove the malwarebyte completely from your PC.
2. Download a Good rated antivirus (See the download link in source column).
3. Install and Scan the entire PC.

Now about Internet problem
Well, there could be two possible causes
1. ISP- Call them and ask for the speed, one thing I would like to clear that some websites transfers data at very low speed.
2. PC- There could be possibility that the browser you are using is not working well (generally this happens with Google Chrome). In this case I will recommended you for using Firefox

[Ameila]

You should follow the bellow steps...

1. Change your wireless device to a different channel.
2. Reposition your wireless router.
3. Avoid interference from other wireless devices.
4. Use an Ethernet cable.
5. Upgrade your device.

If you still facing the problem then contact to your internet service provider and change your internet plan.

[Durantash Co.]

scan system with trend micro ATTK ,

then purchase and use one good AV :
i suggestion : trend micro , symantec , webroot or mcafee

if do not solve your problem then contact with ISP .

regards ,

[Bacalao]

Try scanning your PC with AdwCleaner and SUPERAntiSpyware
http://www.majorgeeks.com/files/details/adwcleaner.html
http://www.superantispyware.com/download.html
Then test your internet speed on http://speetest.net
If it's slower than what you're paying for, call your ISP.